POTS line replacement for Bay Area commercial buildings
We replace your building’s analog lines and run the circuit they move to, so one company answers for both. It starts with a free review of each line: the fire alarm dialer, the elevator phones, the fax.
How we work
One company for the lines and the circuit
A replacement can involve a device vendor, a carrier and a separate internet provider, and then every fault starts with working out whose problem it is. When the lines come from us and so does the circuit under them, one call reaches the people responsible for both.
We survey before we quote
A wireless signal that is strong in the lobby can be too weak at a fire panel in the basement, and a gate callbox at the far end of the lot can need new cable to reach it. We find those things by walking your building, and we write the quote for what we find.
How we run the cutover
Step 1: We match every line to a device
We walk the building with your phone bill and trace each billed analog line to the equipment at its end. To start the list yourself, see how to identify a POTS line.
Step 2: We choose a path for each line
Life-safety lines and convenience lines get different answers. A fax line can move straight to a VoIP number; a monitored fire alarm path is specified against the panel model and the monitoring company’s receiver. If a cellular unit is on the table for a line, see how POTS in a box works.
Step 3: We install the new circuit
The new circuit and its equipment go in before any line moves.
Step 4: We cut over with your contractors on the phone
Your alarm company puts the account on test and moves the panel to the new path, and every signal type the panel can send is fired and confirmed as received. For each elevator cab, your elevator contractor places a call, confirms the right party answers and confirms the automatic verification passes.
Step 5: We test the new path
We take the new path down and confirm that the panel shows a trouble signal and the monitoring company registers the failure. The old line’s monthly charge ends with its disconnect order.
An intercom and loudspeaker system we carried onto VoIP
We moved an office and warehouse onto our internet and VoIP without losing its intercom and loudspeakers.
The business was in an On-Net building, one already connected to our network.
The concern
Its intercom and loudspeaker system was wired into its old phone setup, and the business needed to know our VoIP could carry it without disruption.
What we did
We installed and switched on our internet and VoIP with downtime kept to a minimum, replicated the intercom and loudspeaker setup on the new system, then tested and fine-tuned everything.
The result
The intercom and loudspeakers kept working, and the business saw significant cost savings.
Seamless VoIP Upgrade With Reliable Legacy System Integration
Where we serve
We replace lines anywhere in the Bay Area, and every address gets its own site check. AT&T’s retirement reaches parts of all nine counties from June 1, 2027. See whether your city is on its list:
- San Jose
- Sunnyvale
- Mountain View
- Palo Alto
- Redwood City
- San Francisco
- Oakland
- Berkeley
- Fremont
- Walnut Creek
- Concord
- San Rafael
Not listed here? Check any city.
What a fire alarm panel needs from its new line
The copper line carried its own power from the telephone company and gave your fire panel a line voltage it could watch for trouble. A replacement has to keep the panel’s communicator working through a power outage and report its own failure, and the code behind that is set out in our guide to phone lines for fire alarm panels.
POTS line replacement questions
Yes, anywhere in the Bay Area, and you need neither a notice from AT&T nor a listed exchange to start. The site check at your address shows how our network reaches the building and what your lines will run on once they move. Outside the Bay Area, our POTS line replacement covers the rest of the country.
The review is free and carries no obligation. After it we quote for your building, with no overage, exchange or option fees, and we do not raise the rate at 12 months, at 18 months or ever. Ask us for the contract term when the quote arrives.
Yes, and they can go first, because each ends in a defined test. Each is a separate line to an outside party, so it can move on its own date without touching any other line in the building. We schedule it around the alarm or elevator contractor who signs off that test; the elevator phone line requirements set out what a cab phone has to do.
AT&T’s notice concerns the service AT&T sells you. We start from your building: we review every line and what it serves, and we supply both the new lines and the circuit they run on.
Yes. Besides the fire alarm, elevator and fax lines, we supply business VoIP for the office itself, with a hosted PBX, VoIP phones and intercom systems.
Start with the line inventory
Bring the phone bill, the fire alarm panel’s make and model and the name of your monitoring company to the review. From those we can tell you which lines need a scheduled test and which can simply move.