A low-rise glass and stone office building above a mown lawn.

Mid-Peninsula

Business internet in Palo Alto and the mid-Peninsula

Symmetrical service for businesses from Pacifica down to Palo Alto, on a network we own and operate. Send us an address and you get a definitive answer about it.

Request a site check Fiber, wireless or point-to-point

Symmetrical speeds on our own network

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Surveying your building and sizing the circuit to it costs you nothing.

Getting a circuit into a building in Palo Alto and the mid-Peninsula

El Camino Real runs the length of this corridor and the commercial stock hangs off it: R&D and lab buildings through Redwood City and Palo Alto, medical and dental suites a block behind them, and the pre-war frontages of downtown Burlingame and San Mateo. We have three ways to bring a circuit into any of them.

Fiber, where the lateral is already in
If a lateral already runs into your building, the work is short: we bring the circuit up on the fiber that is there and your handoff is an Ethernet port at the demarc. Somebody already paid for the trench, and you get the benefit of it.
Fixed wireless, where no lateral exists
Cutting a new lateral into El Camino or a downtown frontage means a street cut, a permit and a construction window. A roof path needs none of the three. What it does need is a clear sight line from your building to ours and the landlord’s permission to mount, which on a two-story professional building is one conversation with the owner.
Point-to-point, built for one building
The link runs from our network to your building and carries no other customer’s traffic. A lab pushing instrument data offsite is the kind of site that needs a link of its own.

Request a site check How the three delivery methods differ

Built on our network for two enterprise clients

One client needed 10 Gbps of its own. The other needed a connection that would keep running when its main circuits failed.

10 Gbps in both directions, on a dedicated wireless link about 11 miles long.

The client, an enterprise developing a high-speed data product, required that capacity at its office to validate the product, and little infrastructure along the route could support traditional high-capacity fiber. We engineered the path as two wireless hops: the first runs from a major point of presence on our network to a relay site midway along the route, and the second carries the signal from that relay into the office. Latency across the full path came in below 10ms.

High-Speed PTP Wireless Backhaul Solution

A backup link carrying over 2 Gbps symmetrical.

A 24/7 enterprise client ran on two ISPs whose circuits shared one long-haul fiber, so we gave them a point-to-point link that went around that fiber entirely, with latency under 19ms. Some 18 months after it went in, a major fiber cut hit their primary circuits, and the client failed over to our link without any downtime.

Reliable Redundancy for 24/7 Enterprise Operations

Labs, practices, shared buildings and older storefronts

What your business runs on decides the circuit it needs, and who controls the roof decides how soon it goes in.

A laboratory with bench analyzers, a microscope and staff in coats, masks and hairnets.

R&D and lab buildings

Labs are upload-heavy: instrument data and offsite backups leave the building on the upload side, so the circuit needs symmetrical capacity. A single-tenant lab with its own roof makes for a quick survey.

A dental treatment room with a patient chair and a tray of handpieces.

Medical and dental offices

Hosted records, imaging and voice all depend on the connection staying up, which is the case for giving a practice a second path. In a leased suite in a professional building, the install date follows the owner’s sign-off.

Angled glass and metal panels on the upper floors of an office building.

Multi-tenant professional buildings

A shared professional building’s roof and riser both belong to the landlord. One approval from the landlord covers the radio mount up top and the cable run down to your suite.

A white single-storefront facade with a blank sign board, two display windows and a paneled wooden door, between red and yellow neighbors.

Older downtown retail blocks

On an older downtown block, a radio on the roof gets service to your shop without opening the sidewalk out front. The building’s owner still signs off on the mount.

Pacifica to Palo Alto: move alarm and fax lines before the copper goes

AT&T’s filing reaches Redwood City, San Mateo, Burlingame and Millbrae along the way. A medical suite or lab can keep its fax and alarm dialer on copper long after its phones moved, and those are the lines to find first.

AT&T cannot stop the service before June 1, 2027.

Check your city How we replace the lines

Palo Alto and mid-Peninsula business internet questions

Both are tiers we sell, with upload equal to download. If a fiber lateral reaches your building, we turn up the tier you order at the demarc. If none does, a dedicated point-to-point link from your roof can carry 10 Gbps, and we have built one at that capacity.

Yes. We serve all three, along with Burlingame, San Carlos and Menlo Park, and the survey of your address decides how we connect you.

Four steps happen in order: we survey the building, the owner approves where the equipment goes, we install, and we test the circuit before your traffic moves onto it. The approval is the step that varies most, which is why your install date comes after the survey, once we know whose approval it needs.

Start with symmetrical capacity: imaging studies and record syncs travel upstream as well as down, and on an asymmetrical plan the upload side is the bottleneck. Add a static IP, so remote staff and vendors can reach your systems at a fixed address. Then ask for a second path that takes a different route from the first, since one cut on a shared route takes down every circuit riding it.

Each notice goes to whoever is billed for the line, so in most buildings the landlord hears about the elevator and fire panel lines and each tenant hears about its own. To see every line in the building, put the landlord’s notices and the tenants’ side by side.

Give us the building and we will tell you what it can have

What we can deliver to a Peninsula building comes down to what is already in the ground outside it and what its roof can see, so we survey it before we quote it. Send us the address and you hear back how we would connect it and at what speed. If nothing we run reaches you, you hear that too, not at the end of a month of quoting. The rest of what we build across the region is on our Bay Area business internet page.

Request a site check Call +1-408-995-5000