Careers

Looking for a great career opportunity? Look no further! As a proven startup, WilloWeb offers a tremendous opportunity for growth by allowing you the bandwidth (no pun intended) to be creative and thrive much faster than other companies.

Why WilloWeb

At WilloWeb, we’re obsessed with High-Speed symmetrical Internet and delivering the most reliable and secure Internet imaginable. How? We built our network from the ground up and offer fiber fast, cost-effective Internet service via our Industrial strength network, backed by a proficient team that cares.

We’re looking for like-minded people who want to put customers first, deliver great service, and build a great company. If you have what it takes, look at our openings and contact us.

If you like the roles listed below but live in a different geography, that is OK, we’re willing to hire the best wherever they are, as some positions can be remote/WFH.

Open Roles

 

Outside Sales Representative

As an outside sales representative, you are responsible for driving revenue growth and bringing in new business.

Outside sales representatives educate customers about WilloWeb’s services, schedule installations and invite them to enjoy a free trial. This position is 100% commission based.

Essential Duties:

  • Working in a team environment
  • Continually learning all aspects of the business
  • Address customer issues or concerns as necessary

Required Qualifications:

  • Comfortable working outside/ door to door and interacting with customers on a daily basis
  • Strong communication and interpersonal skills
  • Must have a smartphone/tablet to interact with customer service software applications
  • Be able to work Monday – Friday and occasional Saturday

Apply at careers@willoweb.net

 

 

Field Installation / Service Technician

The Field Installation / Service Technician position is responsible for the installation and maintenance of equipment such as radio’s, antennas’s, router’s, and various cables. Our technicians use their troubleshooting skills on a daily basis to diagnose and solve problems. Field Techs are responsible for installing and maintaining equipment in a residential, business and commercial settings. This will require the technician to work on the rooftop, ladder, and inside the client’s home or office. Basic networking knowledge is required for router configuration. Technicians will have direct contact with clients on a daily basis and must maintain a clean and professional appearance.

Experience/Qualifications

  • Valid Driver’s License
  • Must be 21 or older
  • Attention to detail
  • Ability to safely lift 75 lbs.
  • Ability to properly use safety equipment
  • Basic knowledge of the telecommunications industry
  • Ability to work on a rooftop and from heights
  • Comfortable working with computers
  • Satellite, cable, or telecommunications experience
  • Basic network troubleshooting experience
  • 6+ months of similar experience
  • 6+ months of customer service experience

Apply at careers@willoweb.net

 

 

Operations Manager

Job Description

The Operations Manager’s primary role is to oversee multiple installation teams. The workload balance consists of coordinating directly with the Sr. Field technicians, scheduling teams, engineering teams and upper management.

Duties and responsibilities

  • Manage day to day performance of the Sr. Field Techs and their teams.
  • Provide leadership and coaching for Sr. Field Techs and their teams.
  • Source tools and equipment.
  • Work closely with the scheduling departments to maximize route and job completion efficiency.
  • Closely monitor the safety and quality control of all field personnel.
  • Regularly work on ladders and rooftops to assist with installs, service calls and site inspections.
  • Attend daily and weekly coordination meetings.
  • Assist in on call rotations for network outages and troubleshooting support as needed.
  • Closely monitor inventory levels.
  • Perform interviews and promote employees to new positions.
  • Communicate and report regularly with company leadership.
  • Travel to other areas on occasion to assist in opening new markets as needed.
  • Closely monitor budgets and expenses to minimize costs.
  • Assist with developing and changing processes and policies directly related to field personnel.

Qualifications

  • Bachelors or Associates degree in computer science, networking or another related field, trade school or similar work-related experience
  • Previous management experience in the telecommunications field service industry (ISP, Wireless ISP, Satellite TV, Cable) required.
  • Ability to respond quickly to escalated issues that arise from the field.
  • Strong leadership, organizational, time and project management skills.
  • Ability to work independently and complete assignments with limited direction.
  • Excellent verbal and written communication skills.
  • Excellent training, coaching and presentation skills.
  • Extensive knowledge of RF communications, devices, computers and networking.
  • Experience with relevant software applications
  • Lift up to 75 lbs on a regular basis.
  • Climb ladders and rooftops

Apply at careers@willoweb.net